About the role
Guest Service Agent - Rainbow Tourism Group Skip to content RTG Central Reservations RTG Head Office RTG South Africa 1 Pennefather Avenue Harare Zimbabwe Mon - Fri : 8am - 5pm Harare +263-242-772633-9 / RSA: +27 11 463 4470 1 Pennefather Avenue Harare Zimbabwe Mon - Fri : 8am - 5pm +263-242-754507/8 Block 2 Bryanston Gate Office Park, 170 Curzon Rd, Bryanston Johannesburg Mon - Fri : 8am - 5pm +27 11 463 4470 Careers Our Hotels The Rainbow Towers Hotel & Conference Centre A’ Zambezi River Lodge Victoria Falls Rainbow Hotel Bulawayo Rainbow Hotel New Ambassador Hotel Kadoma Hotel & Conference Centre Online Auctions About The group Senior management Board of Directors Investor Cautionary statements Full year reports Half Year Reports Shareholder Analysis Rights Offer Shareholder Notices Events News Contact Toggle website search Search this website Press Escape to close the search panel.
Menu Close Careers Our Hotels The Rainbow Towers Hotel & Conference Centre A’ Zambezi River Lodge Victoria Falls Rainbow Hotel Bulawayo Rainbow Hotel New Ambassador Hotel Kadoma Hotel & Conference Centre Online Auctions About The group Senior management Board of Directors Investor Cautionary statements Full year reports Half Year Reports Shareholder Analysis Rights Offer Shareholder Notices Events News Contact Toggle website search Search this website Guest Service Agent Home > Jobs > Guest Service Agent Guest Service Agent Job Type Permanent Job Location Harare Posted Date Posted 5 days ago Closing Date 2026-10-18 ROLE PROFILE Guest Service Agent Introduction Applications are invited from suitably qualified personnel to fill in the position of Guest Service Agent and the successful candidate will be based at Rainbow Towers Hotel and ICC Harare .
Reporting The position reports to the Front Office Supervisor. PRINCIPAL RESPONSIBILITIES: Taking guests’ reservations, checking in and checking out guests. Conducting cashiering functions. Maintaining guest accounts, updating guest profiles, transferring city ledger to accounts receivable and ensuring guest history accounts are kept current. Attending to guests’ enquiries, interacting with guests, and collecting guest feedback.
Taking note of guests’ special needs and communicating accordingly Person Specification & Attributes Holder of a Higher National Diploma in Tourism and Hospitality Management or equivalent Knowledge of Opera system is a requirement. At least 1 -2 years’ relevant experience in a similar post Yield management and sales skills an added advantage. Ability to work under minimum supervision. High level of attention to detail Good communication and interpersonal skills Job Features Job Category Operations Apply For This Job Name * Date of Birth * Gender * Male Female Email * A valid email address is required.
Phone * A valid phone number is required. Cover Letter * Attach CV / Resume * Privacy Policy Submit Close Facebook-f Twitter Instagram Contact 1 Pennefather Avenue Harare Zimbabwe Mon - Fri : 8am - 5pm Harare +263-242-772633-9 RSA: +27 11 463 4470 Hotels The Rainbow Towers A'Zambezi River Lodge Victoria Falls Rainbow Hotel Bulawayo Rainbow Hotel New Ambassador Hotel Kadoma Hotel & Conference Centre Useful Links About Careers Privacy Policy Disclaimer Terms & Conditions Copyright © 2026 | Rainbow Tourism Group | All rights reserved
Requirements
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